Terms & Conditions
All purchases made are NON-REFUNDABLE and NON-TRANSFERABLE. Payment and engaging in training sessions both imply agreement to these Terms and Conditions.
TRAINING SESSIONS, CLASSES, WORKSHOPS AND COURSES
All individual training sessions, courses, workshops and group sessions must be paid in full on the day of the booking to secure a spot. All purchases made for group events are non-refundable and non-transferable.
Individual training sessions: a full price of the training block or a single session is due to be paid within 24 hours of the booking. All block sessions must be used within three months unless agreed otherwise, or any unused sessions will be forfeited.
Please allow at least a 24 hour notice for cancellation or rescheduling of sessions. Any cancellations made within less than 24 hour notice will be charged in full or taken out from a training block, except in exceptional circumstances, in which case any refund or rescheduling will be made at the sole discretion of Sky Walkers Pack.
In the event that we have to cancel a session with you due to unforeseen circumstances, such as adverse weather/illness/emergency, we will make every effort to reschedule your session to another mutually convenient time. If this is not possible, we will refund you for the cost of that session.
Class passes bought in bulk are valid for two months from the date of purchase. When you book a class, one credit will be taken from your pack. Class bookings can be canceled up to 6 hours before the start of the class. If you paid by class pass, one credit will be refunded to your account.
Late class cancellations: if a class is canceled 6 or fewer hours before the start of the class, you will not be refunded for that class. We cannot offer any refunds on unused classes or extensions to your class pass pack.
Workshops and events: no refunds can be offered on one-off events. A sole instancvein which you will be offered a refund or an alternative is if a workshop or a one-off event is canceled by Sky Walkers Pack.
Timetable: timetable and rates are subject to change. Existing customers will be notified of any changes at least 30 days in advance.
All dogs must be kept safe and it is the responsibility of the owner to ensure the safety of others (other animals and people) with regard to your dog’s behaviour at all times. Any instances of accident or injury must be reported to the trainer at the time they occurred.
You must not knowingly book a dog who is reactive to other dogs or people and/or has a bite history onto group training. A customer with a such dog or a dog displaying severe stress, reactivity or other behaviours might be asked to leave the group training setting with no refund for the classes booked. If you have doubts about your dog, please, get in touch to discuss them prior to making a booking.
Children are very welcome to attend training sessions. It is the responsibility of the supervising adult to always ensure the children’s safety. Young people under 18 must be accompanied by an adult.
HEALTH & VACCINATIONS
All dogs and puppies should be suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites. Sky Walkers Pack advises that owners should consult their veterinary professionals regarding such issues. There can be no guarantee that there is absolutely no risk of disease at any venue or when in contact with any other dogs or materials, such as toys, which may have been in contact with other dogs. It is the owner’s/ handler’s responsibility to ensure that their dog is appropriately protected against the risk of disease: Sky Walkers Pack accepts no responsibility for the potential or actual exposure of dogs to disease. It is your responsibility to routinely vaccinate your dog/puppy and be able to provide proof of up to date vaccinations when asked. Failure to do so might result in you being asked to leave the class and your dog’s participation suspended.
By agreeing to these Terms and Conditions, you are accepting full responsibility for the protection of your dog from the risk of disease. Please advise us in advance of the session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, runny nose etc). Depending on the issue, it may be advisable for the session to be canceled, re-arranged or class missed. If your dog has any known allergies or intolerances to certain foods or has any other special needs, it is your responsibility to bring this to the attention of the trainer prior to the start of the session and provide appropriate alternative treats etc.
At the moment, no trainer, apart from the director, working in the Sky Walkers Pack classes or 121 sessions or recommended by the director is employed by the Sky Walkers Pack. These trainers are providing a service to Sky Walkers Pack for which they are paid as separate organisations and individuals. Sky Walkers cannot be accountable for the actions of these trainers, however, in case of a no-show to the agreed session made by one of these trainers, Sky Walkers Pack will issue a full refund for the client or offer an alternative solution.
We make every effort to ensure the safety of both clients and dogs during training sessions. However, by making a booking with us, you are accepting that participating in an activity with dogs, children and adults poses a risk of injuries. You agree to assume full responsibility for any risks, injuries or damages, known or unknown, which might occur as a result of your dog attending such sessions. You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk. You understand and accept that your dog (and their behaviour) remains entirely your responsibility at all times, whether or not in the presence of the trainer.